CocoMeal

Orders are processed within 24-48 hours of receipt and most products are shipped within one to four business days*. Holidays are the busy season for our business; please allow up to 7 days for your order to be shipped during that time of year. Our products take additional time because they are made to order.

Cutoff time for order placement is 10AM (Pacific Standard Time) each business day. Average shipping time is (3-5) business days via our choice of carriers.

For orders shipped: A $6 surcharge will be added for shipping frozen CocoMeal, to cover our cost in addition to regular shipping charges.

Products will be shipped using a carrier of our choice. We currently ship to the continental US states only (excluding Alaska and Hawaii).  

*Business days are Monday through Friday, excluding holidays.

Returns should be made by reporting any spoiled or missing items as soon as possible. You may only do this by calling us directly or by contacting us through e-mail. Due to the nature of the product, we will never physically accept a box for return. Once the box has been delivered we cannot take it back. When you contact us we will credit your account or replace the items in question. We have a 100% satisfaction guarantee. All invoices are considered accurate after 7 days. After 7 days have passed we will not accept any returns.

CocoMeal abides by all laws regarding refunds and adherers to the following Consumer Affairs policy:

[1] You are entitled to a refund (less 15% administration fee) if a product you purchased:

[a] has a fault you could not have known about when you bought them; or

[b] does not do the job you were led to believe they would; or

[c] are not as described to you (it is important to have a written description).

[2] You are not entitled to a refund if:

[a] there is nothing wrong with the goods, but you have changed your mind and/or for whatever reason are unable to attend; or

[b] the goods were bought for someone else who doesn’t want them; or

[c] the goods were damaged after they were delivered; or

[d] you knew, or could reasonably have known, about any faults when you purchased the goods.

If you choose to cancel your order you may do so no later than 10am PST the day before your order is scheduled to be processed for delivery. If an order is en route, your order may not be cancelled. To place a cancellation request, you may contact our office via telephone and speak with one of our customer service representatives or send us an email. The email must be confirmed in order to process the cancellation. Any cancellations after the shipping deadline are subject to a 100% charge. If a refund is granted, no shipping expense will be refunded. The refund will only be based on the product received.

If you select a monthly food plan where by we will ship your food to you approximately every 30 days, we will charge your credit card each month for the complete agreed amount including shipping charges.

Cancellation of monthly program

You can easily cancel your monthly program by notifying CocoMeal either in writing via email, regular mail or by telephone. Your written cancellation of automatic billing must be postmarked 14 days prior to the automatic billing date if sent via regular USPS mail. If your cancellation notice is sent via email, it must be received no sooner than 7 days before your scheduled shipment. If you cancel your monthly plan via speaking with one of our customer service representative, you may be able to do so up to 4 days before your scheduled shipment. You agree if CocoMeal is not notified within these terms you will be liable for the agreed payment amount and automatically billed as usual.

CocoMeal (which means company name plc and their associated companies) is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to contact at company name at policy@CocoMeal.com or alternatively see the section "Comments" below.

Your acceptance of these Privacy Statement terms

By using any of the sites within our web site network ("Web Sites") or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

CocoMeal collects and processes information about you in order to:

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit/payment card number and expiration date.

You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalize your experience and tailor our Services for you (for example, tell you about special offers on things you're interested in).

Log files/IP addresses

When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We use cookies for the following reasons:

With whom is the information shared?

CocoMeal will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. CocoMeal may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information. CocoMeal may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Web Sites, visitors to the Web Sites and customers of our Services.

Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. CocoMeal is not responsible for the privacy policies or the content of such sites.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a CocoMeal company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time CocoMeal companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please let us know via our Contact Us form.

Security

CocoMeal places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information. With regard to our Web Sites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our Web Sites or our telephone services is stored on a computer located in the United States. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the United States. Not all countries outside the USA have data protection or privacy laws. In addition, if you use our Services while you are outside the USA, your information may be transferred outside the USA in order to provide you with those Services.

Where is the information stored?

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we may email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we may email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.